Refund & Returns

At SmartSleep (Amon Enterprises Ltd), we want you to be happy with your purchase. This policy explains how returns and refunds work for our mattresses, beds, bed frames, and mattress and base combos. It sits alongside your rights under New Zealand consumer law, including the Consumer Guarantees Act, which always apply.

Please choose carefully

Because we supply beds and mattresses, we ask that you check the details of your order carefully before purchasing. In particular, please confirm the size you need, that the product will fit and can be moved into your room, and that there is suitable access to your property. If you are unsure about sizing, access or product details, please contact us before placing your order and we will be happy to help.

Hygiene and change-of-mind returns

For hygiene and safety reasons, mattresses, beds, bed frames, and mattress and base combos cannot be returned or exchanged once they have been opened, assembled, used, slept on, damaged, or removed from their original packaging. This means we are not able to accept change-of-mind returns once an item has been opened or used. Please make sure you are confident in your choice before opening or assembling your product.

This does not affect your rights where a product is faulty or where you have rights under New Zealand consumer law.

Faulty or damaged items

If your product arrives damaged, or you believe it is faulty, please contact us as soon as possible. To help us assist you quickly, please get in touch before opening, assembling or using the product where possible, and include clear photos of the issue and the packaging. We will work with you to resolve the matter, which may include a repair, replacement or refund where appropriate, in line with your rights under New Zealand consumer law.

Approved returns

If a return is agreed with us, the product will need to be in its original condition and original packaging, unopened and unused, unless the return relates to a fault. Please contact us first so we can confirm whether a return can be accepted and explain the next steps before you send anything back.

Refunds

Where a refund is approved, we will let you know how and when it will be processed. Refunds are generally made using the original payment method. If you have any questions about the status of a refund, please get in touch and we will be happy to help.

How to contact us

For any questions about returns, refunds, or a faulty item, please contact us:

Email: girgis@amonenterprises.co.nz
Phone: 0274891563
Showroom: 5/7 Bay Park Place, Birkdale, North Shore, Auckland, New Zealand